Customer Privacy Policy and Legal Notice

Customer Privacy Policy

At Les Voyages d’Angèle (LVA), your privacy matters.

We are committed to protecting the personal information you share with us and handling it responsibly, transparently, and in full compliance with applicable laws.

This policy explains how we collect, use, and safeguard your data, and how we communicate relevant information to clients.

Scope

This policy applies to:

• All LVA staff
• All tour leaders, local representatives, guides, and drivers working with LVA
• Any third-party partners handling client data on behalf of LVA

1. What Data We Collect

We only collect personal information necessary to provide our services, including:

• Name, contact details (email, phone number)
• Passport information (for visas or travel documentation)
• Special requests (dietary, accessibility, health requirements)
• Program preferences and booking details

This data is collected directly from clients during booking or pre-departure communications.

2. How We Use Your Data

Your information is used solely for legitimate purposes related to your travel experience:

• Organizing and delivering your travel program
• Communicating pre-departure instructions and updates
• Managing any special requests or requirements
• Ensuring safety, security, and quality of service

We do not sell or share personal data with external parties.

3. Communication with Clients

Relevant information from our Customer Privacy Policy is communicated to clients through:

• Ours Terms and Conditions (T&C)
• A “Legal Notice” link at the bottom of LVA’s website page

All communication is designed to be clear and user-friendly.

4. Confidentiality & Access

• Only LVA staff, guides, and drivers who need the information to provide services have access.
• All personal data must be treated as confidential.
• Any sharing of photos, videos, or personal information on social media requires explicit client consent.

5. Data Retention

Personal data is stored only as long as necessary to provide services and comply with legal obligations. After this, data is securely deleted.

6. Clients Rights

Clients have the right to:

• Access and review their personal information
• Request correction or deletion of their data
• Object to certain processing or communications

Requests can be made by contacting LVA directly at: angele@lesvoyagesdangele.com

7. Security Measures

LVA implements appropriate technical and organizational measures to protect personal data against unauthorized access, accidental loss, destruction, or damage.

8. Policy Updates

This policy may be updated periodically to reflect legal requirements or improvements in our practices. Clients and staff will be notified of significant changes.

9. Alignment with LVA Policies

This Customer Privacy Policy is fully aligned with LVA’s Tour Guide Code of Conduct and the Employee Code of Conduct.

All guides, local representatives, and drivers are trained and reminded to respect client privacy, handle personal data responsibly, and obtain explicit consent before sharing any information or media.

Relevant aspects of this policy are communicated to clients through our Terms and Conditions (T&C) and pre-departure communications, ensuring consistent understanding of privacy and confidentiality expectations throughout the client experience.